Now that we know what our rights are as consumers, we should know how to defend them, which means knowing what to do when our consumer rights are violated.
The Claim
The tool that we use to defend our rights is called a claim, which is effectively a complaint that we present to suppliers, the legal administration, or a Judge. In these cases, a consumer's claim can be either oral or written (although we recommend written claims). The claim can be presented either personally, or through the vehicle of a Consumer Rights Association.
A claim must include the following information:
The name of the person making the claim
The address of the person making the claim
An overview of the case at hand
The right that has been violated
A clear explanation of what the person making the claim is demanding
Attach all documents that may serve as a proof of purchase
Sign each page of the claim
In the case that the claim is being made about utilities such as lights, water, or phone, the person filing the claim should include the customer number, and the account number or phone number, respectively.
What to do with it
The claim should be presented to the section of the suppliers´ office that corresponds with claims and customer service. Customer service is the body that receives and deals with consumer claims.
